Prediction Troubleshooting

Why can’t I see my winnings in my wallet?

When you collect winnings, they might not appear in your wallet’s transaction logs as usual. This is because they use a different type of transaction: Internal transactions. Enter your wallet address on EtherScan, then check the “Internal Txns” tab to confirm that they’ve arrived.

Why aren't the results of my round showing?

There’s a 15 block buffer on each round, which can cause delays of up to 45 seconds after the end of a round. This buffer is to accommodate for the fact that we may not be able to reliably fetch a price and end a round immediately: various blockchain factors affect the speed in which transactions get confirmed on the network.

I can’t collect my winnings!

Make sure you have enough ETH in your wallet to pay for gas fees. You’ll need a little ETH to trigger the smart contract.